Our courses focus on a range of property industry issues and skills, with each course providing valuable insights and strategies you can employ immediately to assist you in your day-to-day professional activities.
A diverse range of topics are covered, including everything from communication right through to conflict management, stress management and customer service. All subjects are geared towards the property industry and updated regularly to ensure relevance to the current market.
Providing an outstanding client and customer experience is a recipe for any businesses’ success, but sometimes it can feel like our clients want blood and it all feels too hard to deliver. However providing exceptional client service needs only to be a series of small initiatives that really resonate with them to ensure you have clients for life.
Learn simple but effective strategies that will help you, not only meet, but exceed your client’s and customer’s expectations.
Discover how your client’s want to be treated and deliver on these needs. Find out how to easily produce small moments of magic that will deliver huge points of difference for your clients and earn their loyalty.
The Session Will Cover:
Simple strategies to help you meet and exceed your clients' expectations
Proven tools to treat your clients as they want to be treated
How to avoid the vicious cycle of poor client service
Understanding the power of ‘Moments of Truth’ and how to make them work for you
Developing strategies to genuinely please clients and customers
Creating small moments make big differences in your service delivery
|Dates:||27 November 2018|
4 points category 2 (ACT)
4 points category 1 (NSW)
$110pp Subsidised by Dexar for staff and franchisees
Industry Pro Training Room - Level 2, 91 Northbourne Avenue Turner