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Our courses focus on a range of property industry issues and skills, with each course providing valuable insights and strategies you can employ immediately to assist you in your day-to-day professional activities.

A diverse range of topics are covered, including everything from communication right through to conflict management, stress management and customer service. All subjects are geared towards the property industry and updated regularly to ensure relevance to the current market.



Subject Area

Customer Service

Course Overview

Providing an outstanding client and customer experience is a recipe for any businesses’ success, but sometimes it can feel like our clients want blood and it all feels too hard to deliver. However providing exceptional client service needs only to be a series of small initiatives that really resonate with them to ensure you have clients for life.

Learn simple but effective strategies that will help you, not only meet, but exceed your client’s and customer’s expectations.

Discover how your client’s want to be treated and deliver on these needs. Find out how to easily produce small moments of magic that will deliver huge points of difference for your clients and earn their loyalty.

The Session Will Cover:

Simple strategies to help you meet and exceed your clients' expectations

Proven tools to treat your clients as they want to be treated

How to avoid the vicious cycle of poor client service

Understanding the power of ‘Moments of Truth’ and how to make them work for you

Developing strategies to genuinely please clients and customers

Creating small moments make big differences in your service delivery

Dates: 27 November 2018
Duration: 4 hours
CPD Points: 4 points category 2 (ACT)
4 points category 1 (NSW)
Cost: $220pp
$110pp Subsidised by Dexar for staff and franchisees
Trainer: Annie Gregg

Industry Pro Training Room - Level 2, 91 Northbourne Avenue Turner


“It was great to think about examples for improvement in our day to day jobs. I took away some great insights and will implement new ways into my practices as it's the little things that all add up to the big things in client service!”

“Words cannot describe how useful this training is. Just getting a different perspective on the way we engage with our clients such as letter writing. I look forward to implementing all the information I have learnt today from our training.”

“ I took away many key terms and phrases that will be a constant reminder in creating that WOW moment for our clients. I was also reminded of the value of identifying the customers needs and offering solutions. ”

“I think anyone in a service based industry could always use the discussed knowledge and strategies for communicating and trying to make each clients experience a unique experience. MOTS is a new acronym which I will incorporate into my skill base and try to always achieve.”

“I found this training amazing. It reminds you that we are in this industry to make sure our clients are our main priority and it is the little things that can make a big difference!”

“Another great course from Annie that makes you think about how you interact with your customer and whether you are seeing things through their eyes as a person and a client.”