Our courses focus on a range of property industry issues and skills, with each course providing valuable insights and strategies you can employ immediately to assist you in your day-to-day professional activities.
A diverse range of topics are covered, including everything from communication right through to conflict management, stress management and customer service. All subjects are geared towards the property industry and updated regularly to ensure relevance to the current market.
VIEW COURSES
Subject Area
Leadership
Course Overview
Our Leadership Workshop Series is made up of four interactive workshops where you will learn invaluable strategies from current leadership models, gain practical techniques to work in a managerial role and benefit from a workshop environment to share experiences and successes.
This series is purchased as a package, providing you with 4 x 4 hour workshops and 4 x 1 hour follow up webinars.
The series includes:
Leadership 101: Mistakes mangers make and how to avoid them
Leadership 102: Why people do what they do. Optimising performance through understanding.
Leadership 103: Qualities of great leadership
Leadership 104: Action centred leadership
The Session Will Cover:
Leadership 101:
Avoid the pitfalls managers can make by learning what they are and how to bypass them. This empowering course will pinpoint practical techniques for managers to examine and adopt, improving their performance and also that of those who work in their team.
| Dates: | 15 March 2018 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$590pp per series, inclusive of 4 x 4 hour workshops and 4 x 1 hour webinars. Subsidised by Dexar for staff and franchisees
$990pp External clients |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro Training Room - Level 2, 91 Northbourne Avenue, Turner ACT |
Subject Area
Leadership
Course Overview
Our Leadership Workshop Series is made up of four interactive workshops where you will learn invaluable strategies from current leadership models, gain practical techniques to work in a managerial role and benefit from a workshop environment to share experiences and successes.
This series is purchased as a package, providing you with 4 x 4 hour workshops and 4 x 1 hour follow up webinars.
The series includes:
Leadership 101: Mistakes mangers make and how to avoid them
Leadership 102: Why people do what they do. Optimising performance through understanding.
Leadership 103: Qualities of great leadership
Leadership 104: Action centred leadership
The Session Will Cover:
Leadership 102:
Want to improve the communication and behaviours with those in your team? Increase everyone’s resilience, problem solving abilities and accountability?
This session will introduce you to highly useful models that allow you to examine the dynamics of your team and how to effectively influence them.
| Dates: | 7 June 2018 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$590pp per series, inclusive of 4 x 4 hour workshops and 4 x 1 hour webinars. Subsidised by Dexar for staff and franchisees.
$990pp External clients |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro Training Room - Level 2, 91 Northbourne Avenue, Turner |
Subject Area
Leadership
Course Overview
Our Leadership Workshop Series is made up of four interactive workshops where you will learn invaluable strategies from current leadership models, gain practical techniques to work in a managerial role and benefit from a workshop environment to share experiences and successes.
This series is purchased as a package, providing you with 4 x 4 hour workshops and 4 x 1 hour follow up webinars.
The series includes:
Leadership 101: Mistakes mangers make and how to avoid them
Leadership 102: Why people do what they do. Optimising performance through understanding.
Leadership 103: Qualities of great leadership
Leadership 104: Action centred leadership
The Session Will Cover:
Leadership 103:
Are you developing yourself in order to grow great people, a great team and a great business? Do you want to be known as an authentic leader that people want to follow? The skills needed to meet whatever leadership challenges lay ahead are covered in this thought provoking workshop.
| Dates: | 8 August 2018 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$590pp per series, inclusive of 4 x 4 hour workshops and 4 x 1 hour webinars. Subsidised by Dexar for staff and franchisees.
$990pp External clients |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro Training Room - Level 2, 91 Northbourne Avenue, Turner ACT |
Subject Area
Leadership
Course Overview
Our Leadership Workshop Series is made up of four interactive workshops where you will learn invaluable strategies from current leadership models, gain practical techniques to work in a managerial role and benefit from a workshop environment to share experiences and successes.
This series is purchased as a package, providing you with 4 x 4 hour workshops and 4 x 1 hour follow up webinars.
The series includes:
Leadership 101: Mistakes mangers make and how to avoid them
Leadership 102: Why people do what they do. Optimising performance through understanding.
Leadership 103: Qualities of great leadership
Leadership 104: Action centred leadership
The Session Will Cover:
Leadership 104:
After 12 hours face to face training and four months of putting principles into practice, this session will bring together both on and off the job experience and learning in leadership. This workshop will draw from on the job experiences of the group attendees and introduce the model of Action Centred Leadership and an overview of current leadership models.
| Dates: | 13 September 2018 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 2 points category 1 (NSW) |
| Cost: |
$590pp per series, inclusive of 4 x 4 hour workshops and 4 x 1 hour webinars. Subsidised by Dexar for staff and franchisees
$990pp External clients |
| Trainer: | Annie Gregg |
| Venue: | Level 2 training room, 91 Northbourne Avenue, Turner |
Subject Area
Leadership
Course Overview
The Leaders Advantage Series is a follow up from the Leadership Workshop Series. This series is purchased as a package, providing you with 2 x 4 hour workshops. To attend this course you must complete the Leadership Workshop Series first.
This series covers the following topics:
The Session Will Cover:
Empower your people through performance analysis:
Want your staff to be customer focused, motivated, accountable, reliable, creative, dedicated and happy? As a manager, it is important that you give your people the opportunity to 'get it right' and be successful in their roles and be better versions of themselves. And all too often this important activity is done at the last minute with little hard evidence or planning – a recipe for nothing to change. Providing systematic and regular meaningful performance feedback fosters high performance and high expectations.
This course will give you practical skills to manage and monitor staff performance situations and processes effectively which will ultimately increase retention and morale, reduce job ineffectiveness and make for a happier workplace for all.
| Dates: | 27 June 2018 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$220pp
$440pp Subsidised by Dexar for staff and franchisees |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro Training Room - Level 2, 91 Northbourne Avenue, Turner ACT |
Subject Area
Leadership
Course Overview
The Leaders Advantage Series is a follow up from the Leadership Workshop Series. This series is purchased as a package, providing you with 2 x 4 hour workshops. To attend this course you must complete the Leadership Workshop Series first.
This series covers the following topics:
The Session Will Cover:
Lead your people with meaningful conversations:
Your people act the way they do for a reason. As a leader, having the ability to direct meaningful conversations allows you to support them and assist your business at the same time. Many employees stay with a business, not because of the pay they receive; it’s because of the relationship with their leader and the culture of the business. To foster and develop that important relationship, meaningful and insightful conversations must occur.
This course will equip you to develop meaningful dialogue and relationships with people with whom you work, and even in your personal life. The course works in tandem with the performance analysis course.
| Dates: | 8 November 2018 |
| Duration: | 4 |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$440pp
$220pp subsidised by Dexar for staff and franchisees |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro Training Room - Level 2, 91 Northbourne Avenue, Turner ACT |
Subject Area
Marketing
Course Overview
Better Ads; Better Price has not been scheduled for 2017 as yet, please click 'Register Now' to express your interest in this course.
When you sit down to write marketing content, do the words flow from your pen? Or do you sometimes get stuck?
The truth is, copywriting can be hard work if you’re not sure where to start. You don’t want content that sounds drab and beige, but the other extreme (hyped up marketing enthusiasm) can feel fake. There is another way of writing.
One of the greatest skills you can acquire is the ability to create compelling property listings that increase buyer enquiry and sell or rent properties in a short amount of time.
This session will run through the important steps to writing advertisements that hook your readers in and entice the reader to do exactly what you want them to do.
Whether you are writing the content yourself or reviewing material others have written, this workshop will be applicable.
The Session Will Cover:
| Dates: | 5 October 2017 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: | TBC |
| Trainer: | Belinda Martin |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue Turner |
“The information that was provided to me included things that I can adapt into my day-to-day work and made me aware of what areas I need to learn more about.”
Subject Area
Interpersonal Communication
Course Overview
The most successful people in business, relationships and life are the ones that influence others easily. In business, being able to communicate with anyone is a critical skill, no matter what your role. The key is understanding people's behaviour and adapting to it.
This highly interactive and enlightening course will focus on how to develop rapport easily through understanding human behaviour. Learn about different communication styles and their distinctive characteristics then how to adapt to those styles to get your message heard without filters getting in the way.
The Session Will Cover:
Learn great communication ‘People Principles’.
Understand human behaviour to develop rapport easily and communicate effectively
Learn about communication styles and their distinctive characteristics
Adjust your behaviours and communication style to influence clients, customers and co-workers
Learn how to minimise conflict and maximise performance with great communication
Adopt tangible communication strategies that REALLY work to build relationships, business and better results for everyone!
| Dates: | 16 August 2018 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$220pp
$110pp subsidised by Dexar for staff and franchisees |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Interpersonal Communication
Course Overview
If you enjoyed our course 'How to talk to anyone', then you will love the follow up course 'Make DISC work for you'.
The Session Will Cover:
How to put DISC principles into practice in your workplace
Understand different personality types and how they work together
Learn how to create more productive interactions with your clients, customers and colleagues.
| Dates: | 11 October, 2017, 11 October 2018 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$220pp
$110pp Subsidised by Dexar for staff and franchisees |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro Training Rooms, Level 2, 91 Northbourne Avenue Turner |
Subject Area
Customer Service
Course Overview
Providing an outstanding client and customer experience is a recipe for any businesses’ success, but sometimes it can feel like our clients want blood and it all feels too hard to deliver. However providing exceptional client service needs only to be a series of small initiatives that really resonate with them to ensure you have clients for life.
Learn simple but effective strategies that will help you, not only meet, but exceed your client’s and customer’s expectations.
Discover how your client’s want to be treated and deliver on these needs. Find out how to easily produce small moments of magic that will deliver huge points of difference for your clients and earn their loyalty.
The Session Will Cover:
Simple strategies to help you meet and exceed your clients' expectations
Proven tools to treat your clients as they want to be treated
How to avoid the vicious cycle of poor client service
Understanding the power of ‘Moments of Truth’ and how to make them work for you
Developing strategies to genuinely please clients and customers
Creating small moments make big differences in your service delivery
| Dates: | 15 February 2018 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$220pp
$110pp Subsidised by Dexar for staff and franchisees |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro Training Room - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Law
Course Overview
Contracts are the basis of so many businesses so it’s important to understand how they operate and the pitfalls that can be avoided in the contract process.
Do contracts mystify and daunt you? Can you confidently explain what is in them to a client or customer? Do you understand the legal lingo?
Well this surprisingly fun course will demystify all of that for you. You will feel empowered and confident to work through all the legal language and structures of a contract which will improve your professional credibility.
Learn how to cut through the legal and contractual jargon and understand the structure of simple contracts. Discover how contractual conditions and terms operate and the different way of terminating a contract. Also, learn about the options available when a contract is breached.
A must do course!
The Session Will Cover:
Cutting through legal and contractual jargon
Structure of a contract
Contractual terms and conditions and how they operate
Different ways of terminating a contract
Options available for contractual breaches.
| Dates: | 21 February 2018 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$220pp
$110pp Subsidised by Dexar for staff and franchisees |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Law
Course Overview
Risk is scary! Because it is everywhere and it is a major issue to consider for any business. It’s important you know how to manage it effectively so you can sleep at night!
This great course will introduce you to some amazing stories with hair raising mistakes that have been made in business by others when they have not managed their risk well, but more importantly, you can learn how to avoid making those mistakes yourself.
You will receive simple but effective strategies to identify where risk exists in your role and the workplace and then how you can easily minimise that risk and that of your company to keep everyone out of trouble.
The Session Will Cover:
What can get you into trouble and the signs to look for
Strategies you can use to easily minimise your own risk and that of your company and stay out of trouble.
| Dates: | 28 February 2018 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$220pp
$110pp Subsidised by Dexar for staff and franchisees |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro Tranining Room - Level 2, 91 Northbourne Avenue, Turner ACT |
Subject Area
Law
Course Overview
Have you ever wondered what all the property ‘lingo’ meant on property contracts, crown leases and titles?
This engaging and enlightening course will take you through a series of property legal concepts so you will feel confident and competent to understand and explain that ‘lingo’ to your clients and customers.
You will be equipped to easily read a crown lease, title and other property documents and understand their contents. Just what any professional working in the property industry needs.
The Session Will Cover:
Different title forms
Estates in land
Easements
Covenants
Caveats
Fixtures and fittings
Co-ownership forms
How property ownership is registered
| Dates: | 8 March 2018 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$220pp
$110pp Subsidised by Dexar for staff and franchisees |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro Traning Room - Level 2, 91 Northbourne Avenue, Turner ACT |
Subject Area
Sales Training
Course Overview
The course will cover all aspects of the sales process giving new salespeople a wealth of practical knowledge to be able to work with confidence and achieve their sales targets in the real market.
It is facilitated by real estate professionals who are currently working in the industry. The course is formatted for anyone to gain real understanding through case studies and role play when applicable.
Once you have attended one of our Ultimate Salesperson courses then you will be eligible to attend free of charge our refresher workshops (Sales Bites Series), which run throughout the year and cover the most important aspects of the sales process.
The Session Will Cover:
Mindset
Lead generation
CRM and database management
The listing process
List to sale process
The sale
Self management
Effective Business Units (EBU)
| Dates: | 6 February, 7 February, 20 February, 21 February 2018 |
| Duration: | 4 days (8.30am-5pm) - 2 consecutive days two weeks apart |
| CPD Points: |
28 points category 2 (ACT) 28 points category 1 (NSW) |
| Cost: | $1690pp |
| Trainer: | Simon McGuire |
| Venue: | Training Rooms, Level 2, 91 Northbourne Avenue Turner |
Subject Area
Sales Training
Course Overview
The course will cover all aspects of the sales process giving new salespeople a wealth of practical knowledge to be able to work with confidence and achieve their sales targets in the real market.
It is facilitated by real estate professionals who are currently working in the industry. The course is formatted for anyone to gain real understanding through case studies and role play when applicable.
Once you have attended one of our Ultimate Salesperson courses then you will be eligible to attend free of charge our refresher workshops (Sales Bites Series), which run throughout the year and cover the most important aspects of the sales process.
The Session Will Cover:
Mindset
Lead generation
CRM and database management
The listing process
List to sale process
The sale
Self management
Effective Business Units (EBU)
| Dates: | |
| Duration: | 4 days (8.30am-5pm) - 2 consecutive days one week apart |
| CPD Points: |
28 points category 2 (ACT) 28 points category 1 (NSW) |
| Cost: | $1690pp |
| Trainer: | Simon McGuire |
| Venue: | Training Rooms, Level 2, 91 Northbourne Avenue Turner |
Subject Area
Sales Training
Course Overview
The course will cover all aspects of the sales process giving new salespeople a wealth of practical knowledge to be able to work with confidence and achieve their sales targets in the real market.
It is facilitated by real estate professionals who are currently working in the industry. The course is formatted for anyone to gain real understanding through case studies and role play when applicable.
Once you have attended one of our Ultimate Salesperson courses then you will be eligible to attend free of charge our refresher workshops (Sales Bites Series), which run throughout the year and cover the most important aspects of the sales process.
The Session Will Cover:
Mindset
Lead generation
CRM and database management
The listing process
List to sale process
The sale
Self management
Effective Business Units (EBU)
| Dates: | |
| Duration: | 4 days (8.30am-5pm) - 2 consecutive days two weeks apart |
| CPD Points: |
28 points category 2 (ACT) 28 points category 1 (NSW) |
| Cost: | $1690pp |
| Trainer: | Simon McGuire |
| Venue: | Training Rooms, Level 2, 91 Northbourne Avenue Turner |
Subject Area
Resilience
Course Overview
The intensity of the 21st century workplace can create pressures we have not seen in the past. Whilst we all have our own coping mechanisms to handle today’s high paced work world, building resilience is a mandatory skill for all real estate professionals.
It is resilience that equips you to cope and rise to the inevitable challenges, problems and setbacks you meet in your life and to come back stronger from them. It is the same characteristics that make us resilient that also enrich our lives…so it is a great attribute to develop!
This course will focus on developing those resilience skills to assist you in your daily life’s challenges.
The Session Will Cover:
What resilience is and why it is important
The ingredients for resilience and factors that impact on it
The ‘ABC’ resilience model
How to avoid thinking traps that crush resilience
10 strategies to build resilience that will empower you to take on life’s challenges and overcome adversity
The value of mindfulness to reduce stress and empower
| Dates: | 1 March 2018 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$220pp
$110pp Subsidised by Dexar for staff and franchisees |
| Trainer: | Annie Gregg |
| Venue: | Level 2, 91 Northbourne Avenue Turner |
Subject Area
Handling Complaints
Course Overview
Be presented with an entertaining and highly informative session where you will learn how to handle complaints with a cool head and achieve a great outcome for everyone. You will come away with tangible strategies, techniques and scripts to deal with a complaint, and even to avoid them occurring.
The Session Will Cover:
The customer experience and the role of complaints in it
The value of a complaint
Stages of complaint handling
The use of pre-framing to create receptivity even when the complainant is very angry
Reframing to ensure you have identified the issue
Following up after you have dealt with a complaint
| Dates: | 1 August 2018 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$220pp
$110pp Subsidised by Dexar for staff and franchisees |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Written Communication
Course Overview
Just think about the number of emails you write in a week. You want yours to stand out and get actioned don’t you? You want it to leave a great impression?
Each one of your emails makes an impact, so it’s critical that impact is a good one. This course will not focus on the mechanics of written communication, 4 hours couldn’t do that, but what you will learn is a load of tips to get your email read and actioned quickly.
The secret is in understanding the purpose of emails and how to write concise and professional messages. Much of this is founded in the format and layout of the email itself. Learn about common but easily remedied mistakes that many people make in email construction and then how to avoid them.
Upon completion of this course you can return to your desk and put these tips into practice easily and they are guaranteed to have an immediate effect!
The Session Will Cover:
Strategies to write effective emails and to get them read and actioned
How to write concise and professional messages
Useful tips to improve your email format and layout
Common writing mistakes and how to avoid them
| Dates: | 6 June 2018 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$220pp
$110pp Subsidised by Dexar for staff and franchisees |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Relationship building
Course Overview
Improve the client experience with great relationships. The value of any business is nested in the relationships it has developed. It is the quality of those relationships that that create your next opportunity without competition or allow you to overcome obstacles that would otherwise be impassable. In this competitive world delivering an exceptional client experience is the best method to build a business. So a great deal of work needs to be done on ensuring the relationships add and not detract from the client experiences.
The Session Will Cover:
Naturally and effectively build lasting and meaningful client relationships
Build steadfast client loyalty
Navigate the issues of quality versus quantity of client relationships
Deliver a client experience that is trusted and valued
| Dates: | 5 September 2018 |
| Duration: | 4 |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$220pp
$110pp Subsidised by Dexar for staff and franchises |
| Trainer: | Annie Gregg |
| Venue: | Level 2, 91 Northbourne Avenue Turner ACT |
Subject Area
Conflict Management
Course Overview
Unresolved conflict has many repercussions for the workplace and the people who work in it, with significant costs involved. Most people have limited abilities to deal with conflict effectively and invariably avoid or exacerbate the situation.
This course is designed to make a tangible difference in conflict resolution by providing practical and easily applied techniques to develop and maintain positive relationships with internal and external customers.
The Session Will Cover:
1. The key to the conflict lock – effective communication
2. Two critical stages to work through to resolve conflict
3. Effective communication techniques – proven, practical strategies that reduce conflict immediately
| Dates: | 16 August 2017 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$220pp
$110pp Subsidised by Dexar for staff and franchisees |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Course Overview
TBA
The Session Will Cover:
TBA
| Dates: | 22 February 2018 |
| Duration: | |
| CPD Points: |
1 points category 2 (ACT) |
| Cost: | TBC |
| Trainer: | |
| Venue: | TBA |
Subject Area
Personal Efficiency and Effectiveness
Course Overview
Do you want to get more stuff done in a day? Do you keep saying ‘I wish I had more time?’ Do you tell yourself ‘I need to manage my time better?’ Is your productivity worrying you? If it is, I bet stress is weighing on you as well.
In this course learn how to be more efficient, effective and productive, so you can enjoy your day and your job more. You will be given simple strategies that will enable you to get your tasks done on time and avoid the pitfalls that lead to missing deadlines. This course can truly make a difference to your day!
The Session Will Cover:
1. Improve your personal organisation to get your tasks done on time
2. Avoid common pitfalls that mean you don’t get your tasks completed in time
3. Help you say no to 'time wasters'
4. Stop procrastination and get things off your desk
5. Develop effective self-control systems to give you more control over your life
| Dates: | 16 March 2017 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$220pp
$99pp Subsidised by Dexar for staff and franchisees |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Assertiveness
Course Overview
Empower: Assert: Succeed has not been scheduled for 2017 as yet, please click 'Register Now' to express your interest in this course.
Assertiveness is an important skill and more than just a set of techniques. It is an attitude of mind underpinning a belief system of how we want to be treated and how you want to treat others. Understand what it means to be assertive and gain the skills and techniques you need to to grow your self-confidence and self-esteem, be more effective in interpersonal relationships and regain control of your life. Learn how to approach difficult topics, including how to say 'no' and still maintain great relationships. Learn how to be strong in situations that may have previously challenged you.
The Session Will Cover:
1. Review the intrinsic nature of assertive behaviour and its benefits
2. Give you strategies to resist the 'vampires' and establish your 'locus of control'
3. Make 'no' an easier response without being rude or seeming disinterested
4. Learn the language of assertive communication
5. Provide easy tools to use to ensure you are in control and empowered
6. Help you gain techniques to confidently express opinions and needs
7. Learn to identify and eliminate negative thinking and self-talk
8. Teach you to become a more effective and confident communicator, especially with difficult people
9. Help you avoid manipulation by others and deal effectively with criticism.
| Dates: | |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$220pp
$99pp Subsidised by Dexar for staff and franchisees |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Stress Management
Course Overview
Stress plays a significant factor in workplace productivity, employee attrition as well as customer and employee satisfaction.
It is often viewed as an omnipotent master causing loss of health, staff, productivity and personal esteem. This enlightening course will provide techniques to assist in controlling stress in the workplace as well as the personal environment.
The Session Will Cover:
1. The nature of stress in the workplace
2. The value of stress – an alternative viewpoint
3. The power of perception – it’s a great tool
4. Practical strategies for controlling your stress levels
5. How do I want to react to stress? Friend or foe?
| Dates: | 13 September 2017 |
| Duration: | 4 hour workshop |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$220pp
$99pp Subsidised by Dexar for staff and franchisees |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue Turner |
“<p>I think everything that was covered throughout this session was simple and effective. It is able to be used in everyday life. In this session I learnt some valuable tools in helping to reduce stress.</p> <p>I found the knowledge I gained from attending the course to be quite extensive. Everybody is dealing with some kind of stress in one way or another, but often people (and myself) find it overwhelming and can't quite figure out how to deal with it appropriately. Before the course, it never once occurred to me that stress was actually a very necessary factor in each individuals life and is the motivational driving force we can use to achieve our goals.</p> <p>The strategies provided were very useful and I will definitely use them.</p>”
Subject Area
Teams
Course Overview
Dynamics of a great team has not been scheduled for 2017 as yet, please click 'Register Now' to express your interest in this course.
Building good working relationships and developing effective teams increases everyone’s satisfaction levels in the workplace. When great teamwork is produced, the sky is the limit for individual and organisational achievement.
The Session Will Cover:
Learn how to produce and increase the power of teams and their synergy. This highly interactive session, with challenging but fun, hands-on exercises, will cover:
1. The value and role of a team
2. Stages of team development and where your team is
3. Why some teams work, some don’t and how to get them to work
4. Team roles and the power of the team terrorist – how to thwart them
5. Communication in teams – how to improve it
6. How to manage a team to achieve great outcomes
| Dates: | |
| Duration: | full day |
| CPD Points: |
7 points category 2 (ACT) |
| Cost: | $440pp |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Leadership
Course Overview
Performance Management Leadership is yet to be scheduled for 2017, please click 'Register Now' to express your interest in this course.
Performance appraisals present great opportunities for both supervisor and team member if conducted correctly. Feedback through appraisal is a great way to improve performance, analyse sources of underperformance and maintain a power team.
The Session Will Cover:
This enlightening course is designed to allow the supervisor to confidently undertake staff appraisals and performance reviews and achieve maximum benefits from the exercise.
The course will cover:
1. The value and role of performance appraisals
2. What are you measuring?
3. Conducting an appraisal – pitfalls and performance
4. The power of great communication in the process
5. Reviewing the process
6. What if they don’t agree with the appraisal?
| Dates: | |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 |
| Cost: |
$220pp
$99pp Subsidised by Dexar for staff and franchisees |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue Turner |
“I found the session today very informative and interesting.”
Subject Area
Financial Management
Course Overview
TBC
The Session Will Cover:
TBC
| Dates: | |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 |
| Cost: | $220pp |
| Trainer: | Simon McGuire |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Negotiation
Course Overview
Want to sharpen your negotiation skills to maximize your close rate? We will cover the tactics that work best in the industry and show you when and how to use them.
The Session Will Cover:
| Dates: | 17 October 2017 |
| Duration: | 2 hours |
| CPD Points: |
2 points category 2 (ACT) 2 points category 1 (NSW) |
| Cost: |
$140pp
$79pp Subsidised by Dexar for staff and franchisees. |
| Trainer: | Simon McGuire |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Investing in Property
Course Overview
Learn why Australians invest in our safest asset class and how they leverage depreciation and other deductions to increase their net worth. Gain an understanding of where the average person will be financially at retirement age and the importance of considering other investment opportunities whilst working.
The Session Will Cover:
| Dates: | 4 April 2017 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$220pp
$99pp Subsidised by Dexar for staff and franchisees |
| Trainer: | Simon McGuire |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue, Turner |
Subject Area
Sales Training
Course Overview
Master Project Sales is yet to be scheduled for 2017, please click 'Register Now' to express your interest.
Selling projects is uniquely different to selling the family home. With thousands of apartments being built every year this market is an important segment for the switched on sales person. Project sales allow you to access vast amounts of stock at great commissions. When you learn the techniques and key points of difference in this field a whole new line of business opens its doors.
The Session Will Cover:
| Dates: | |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 |
| Cost: | $220pp |
| Trainer: | Simon McGuire |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Architecture
Course Overview
Property Styles has yet to be scheduled for 2017, please click 'Register Now' to express your interest.
The course will introduce you to the styles of architecture in the ACT. A great course for anyone who buys, sells, lives in or is interested in ACT property!
There are two sessions in this course and attendees must attend both sessions.
The Session Will Cover:
TBC
| Dates: | |
| Duration: | 2 x 4 hour workshops |
| CPD Points: |
8 points category 2 |
| Cost: | $440pp |
| Trainer: | Annie Gregg |
| Venue: | Industry Pro training rooms, Level 2, 91 Northbourne Avenue Turner |
Subject Area
Sales
Course Overview
Mark Edlund will cover all aspects of Negative Gearing and how to leverage this knowledge when dealing with prospective investors. The session will involve a step by step, clearly defined process that over many years has helped hundreds of Property Investors fully understand the pros and cons of gearing and provide real life examples of how a comprehension of the basics can help transition someone who is only considering property investing into becoming an actual buyer.
The Session Will Cover:
| Dates: | |
| Duration: | 1 hour |
| CPD Points: |
1 points category 2 |
| Cost: | $0pp |
| Trainer: | Mark Edlund |
| Venue: | Lvl 2/91 Northbourne Ave Turner (room TBC) 8.30am - 9.30am |
Subject Area
Sales Training
Course Overview
The course will cover all aspects of the sales process giving new salespeople a wealth of practical knowledge to be able to work with confidence and achieve their sales targets in the real market.
It is facilitated by real estate professionals who are currently working in the industry. The course is formatted for anyone to gain real understanding through case studies and role play when applicable.
Once you have attended one of our Ultimate Salesperson courses then you will be eligible to attend free of charge our refresher workshops (Sales Bites Series), which run throughout the year and cover the most important aspects of the sales process.
The Session Will Cover:
Mindset
Lead generation
CRM and database management
The listing process
List to sale process
The sale
Self management
| Dates: | 2 May, 3 May, 4 May 2017 |
| Duration: | 3 consecutive days (8.30am-5pm) |
| CPD Points: |
21 points category 2 (ACT) 21 points category 1 (NSW) |
| Cost: | $990pp |
| Trainer: | Simon McGuire |
| Venue: | Sydney |
Subject Area
Sales Training
Course Overview
The course will cover all aspects of the sales process giving new salespeople a wealth of practical knowledge to be able to work with confidence and achieve their sales targets in the real market.
It is facilitated by real estate professionals who are currently working in the industry. The course is formatted for anyone to gain real understanding through case studies and role play when applicable.
Once you have attended one of our Ultimate Salesperson courses then you will be eligible to attend free of charge our refresher workshops (Sales Bites Series), which run throughout the year and cover the most important aspects of the sales process.
The Session Will Cover:
Mindset
Lead generation
CRM and database management
The listing process
List to sale process
The sale
Self management
| Dates: | |
| Duration: | 3 consecutive days (8.30am-5pm) |
| CPD Points: |
21 points category 2 (ACT) 21 points category 1 (NSW) |
| Cost: | $990pp |
| Trainer: | Simon McGuire |
| Venue: | Sydney |
Subject Area
Course Overview
The Session Will Cover:
| Dates: | |
| Duration: | |
| CPD Points: |
|
| Cost: | TBC |
| Trainer: | |
| Venue: |
Subject Area
Sales Training
Course Overview
Whether you've just begun your real estate journey or you need a refresher on the key points that create success, our sales bites are a great place to start.
Take advantage of proven methods to increase your business and take the slow periods out of your year.
The Session Will Cover:
The most effective methods of lead generation
Learn the four key communication methods
Measure your success
Banking the leads
| Dates: | 17 March, 23 March 2017 |
| Duration: | 2 hours |
| CPD Points: |
2 points category 2 (ACT) 2 points category 1 (NSW) |
| Cost: | $0pp |
| Trainer: | Simon McGuire |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Sales Training
Course Overview
Whether you've just begun your real estate journey or you need a refresher on the key points that create success, our sales bites are a great place to start. Take advantage of proven methods to increase your business and take the slow periods out of your year.
The Session Will Cover:
The most effective methods of lead generation
Learn the four key communication methods
Measure your success
Banking the leads
| Dates: | |
| Duration: | 2 hours |
| CPD Points: |
2 points category 2 (ACT) 2 points category 1 (NSW) |
| Cost: | $0pp |
| Trainer: | Simon McGuire |
| Venue: | Sydney |
Subject Area
Sales Training
Course Overview
Client relationship management allows us to keep consistently performing over a long period of time. It's the system that makes our business easier over your career.
Undestanding the commitment to a CRM is key to your career.
The Session Will Cover:
| Dates: | 19 May 2017 |
| Duration: | 2 hours |
| CPD Points: |
2 points category 2 (ACT) 2 points category 1 (NSW) |
| Cost: | $0pp |
| Trainer: | Simon McGuire |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Sales Training
Course Overview
Client relationship management allows us to keep consistently performing over a long period of time. It's the system that makes our business easier over your career.
Undestanding the commitment to a CRM is key to your career.
The Session Will Cover:
| Dates: | 25 May 2017 |
| Duration: | 2 hours |
| CPD Points: |
2 points category 2 (ACT) 2 points category 1 (NSW) |
| Cost: | $0pp |
| Trainer: | Simon McGuire |
| Venue: | Sydney |
Subject Area
Sales Training
Course Overview
Discover your points of difference and the most effective ways to deliver them.
The presentation is a key to your success in real estate.
Learn the words that make the difference. The steps to a brilliant presentation.
The Session Will Cover:
| Dates: | 13 July 2017 |
| Duration: | 2 hours |
| CPD Points: |
2 points category 2 (ACT) 2 points category 1 (NSW) |
| Cost: | $0pp |
| Trainer: | Simon McGuire |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Sales Training
Course Overview
Discover your points of difference and the most effective ways to deliver them.
The presentation is a key to your success in real estate.
Learn the words that make the difference. The steps to a brilliant presentation.
The Session Will Cover:
| Dates: | 18 August 2017 |
| Duration: | 2 hours |
| CPD Points: |
2 points category 2 (ACT) 2 points category 1 (NSW) |
| Cost: | $0pp |
| Trainer: | Simon McGuire |
| Venue: | Sydney |
Subject Area
Sales Training
Course Overview
Understanding when and how to close is an agent's #1 responsibility.
This session will allow you to recognise when to close and what to say.
The Session Will Cover:
| Dates: | 17 November 2017 |
| Duration: | 2 hours |
| CPD Points: |
2 points category 2 (ACT) 2 points category 1 (NSW) |
| Cost: | $0pp |
| Trainer: | Simon McGuire |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Sales Training
Course Overview
Understanding when and how to close is an agent's #1 responsibility.
This session will allow you to recognise when to close and what to say.
The Session Will Cover:
| Dates: | 12 October 2017 |
| Duration: | 2 hours |
| CPD Points: |
2 points category 2 (ACT) 2 points category 1 (NSW) |
| Cost: | $0pp |
| Trainer: | Simon McGuire |
| Venue: | Sydney |
Subject Area
Project Planning
Course Overview
The Territory Plan (TP) or National Capital Plan (NCP) determines the development potential allowed on every individual block in Canberra. These plans set the rules and criteria for development which are applied through a hierarchy of codes.
This course will give you an introduction into how to determine whether a site is controlled by the Territory Plan or National Capital Plan.
The Session Will Cover:
| Dates: | 21 February 2017 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$220pp
$99pp Subsidised by Dexar for staff and franchisees |
| Trainer: | David Shearer |
| Venue: | Training Rooms - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Marketing
Course Overview
Since its debut in 2003, LinkedIn has evolved into a complete career management resource. Our mindset on how to use LinkedIn though has not evolved as quickly as the product. If you haven't changed your approach to LinkedIn, you're missing out on some of the biggest benefits.
The Session Will Cover:
Some key elements that most executives are not using correctly along with suggestions for maximizing them.
| Dates: | |
| Duration: | 2 hours |
| CPD Points: |
|
| Cost: | $0pp |
| Trainer: | Stu Benson |
| Venue: | Training Rooms - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Marketing
Course Overview
Writing ads is an art, one that can be learned, developed and perfected in a relatively short period of time. A well written ad can bring in business and subsequent sales. In this course you'll be given some proven tactics and tips you can use to write ads that will bring you higher click-through rates, higher Quality scores and higher conversion rates.
The Session Will Cover:
Specific tactics and tips to get creative and stand out from the other advertisers you’re sharing real estate space with.
| Dates: | |
| Duration: | 2 hours |
| CPD Points: |
2 points category 2 (ACT) 2 points category 1 (NSW) |
| Cost: | $0pp |
| Trainer: | |
| Venue: | Training Rooms - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Sales Training
Course Overview
To be an effective and productive salesperson every minute must count. This course will introduce you to the 'ideal week' model which will allow you to be in control and maximise your results through efficient and effective planning of your time with the essential sales activities that produce results. We will assist you in better defining your role and its focus so you can prepare and plan for productive activities in a busy salesperson's working week.
The Session Will Cover:
| Dates: | 25 July 2017 |
| Duration: | 4 hours |
| CPD Points: |
4 points category 2 (ACT) 4 points category 1 (NSW) |
| Cost: |
$220pp
$99pp Subsidised by Dexar for staff and franchisees |
| Trainer: | Simon McGuire and Annie Gregg |
| Venue: | Industry Pro Training Rooms - Level 2, 91 Northbourne Avenue Turner |
Subject Area
Finance, sale
Course Overview
This course is for any agent selling investment properties who wants a more comprehensive understanding of how the tax treatment assists the investor to hold the property. We will also cover the impact of recent changes to depreciation for those investors considering buying an established property.
The Session Will Cover:
| Dates: | 5 October 2017 |
| Duration: | 2 hours |
| CPD Points: |
2 points category 2 (ACT) 2 points category 1 (NSW) |
| Cost: | $0pp |
| Trainer: | Mark Edlund |
| Venue: | Clarity Financial Group, Level 1, 54 Marcus Clarke St, City |
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